The site manager manages, supervises, and directs operations at Spectrum Health Services Philadelphia location by performing the following duties:
Provides and oversees the overall daily operations and management of the services provided at the health center.
Directly supervises the Dental Practice Manager, Practice Coordinator, Financial Counselors and the Patient Services Representatives in the health center.
Ensures high quality standards with regards to patient service, consistent messaging, and management of patients in the reception area, clinical waiting area, and ongoing communication with all staff.
Monitors patient scheduling, coordination of care, service utilization and trend analysis.
Participates in ongoing assessment, planning and implementation of systems and procedures to enhance the patient cycle flow and delivery of quality of services.
Reconciles daily/weekly fees collected by the PSRs and forwards monies and reconciliation statement to Accounting.
Oversees the development and implementation of the patient appointment and scheduler system in the EMR to ensure the effectiveness and efficiencies in the patient flow.
Create provider quarterly schedule in conjunction with the Chief Medical Officer.
Build, edit and monitor provider scheduling templates in the Electronic Medical Records to maximize show rate.
Determines staff scheduling, hourly adjustments, shift assignments and ongoing performance management of the support staff in conjunction with department supervisors.
Coordinates reviews and develops all administrative and health center operation and clinical protocols.
Develops weekly and monthly reports regarding the center’s operations.
Coordinates with other managerial staff in conjunction with the development of policies and procedures to ensure the smooth operation of the health center.
Coordinates health center activities and the work assignments of team members.
Coordinates the center’s IT requests, follows-up and communicates with the IT vendor.
Markets services of the community health center.
Implements Safety Rules and OSHA Regulations
Manages the facility operations as it relates to vendors and building maintenance.
Assists with the coordination of application, interaction and assigned collaborative partnerships with the medical services and other health initiatives.
Assists in the development of a variety of activities to improve the overall quality of services provided by the organization.
Studies existing CQI policies and procedures and interviews the health centers’ personnel and patients to evaluate the effectiveness of the quality assurance program
Tracks and analyzes trends and outcome reports and informs the Chief Medical Officer and Chief Operating Officer of the analyses for areas of improvement.
Compiles statistical data and writes narrative reports summarizing quality assurance findings
Investigates and resolves patient complaints or refers unusual problems to the Chief Medical Officer and or the Chief Operating Officer.
Serves as a liaison between vendors and administrative staff.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Bargaining Union management.
Performs other duties as assigned
Directly supervises the Dental Practice Coordinator, Medical Practice Coordinator, Financial Counselors and the Call Center Supervisor.
The Site Manager works closely with other supervisors and management to ensure effective day to day operations.
Incumbent carries out supervisory responsibilities in accordance with the organizations’ policies and applicable laws.
Experience and Skills:
Bachelor’s Degree. A Master degree in Public Health or Business Administration preferred.
At least eight (8) years related experience and/or training; or equivalent combination of education and experience. Must have at least five (5) years’ experience in management/supervision.
Proficient in use of computer required.
Proficient in EMR system required.
Working Knowledge of MS Office Suit products required.
Knowledge in accessing and using the Internet required