Job Title: Community and Patient Engagement Supervisor December 2016
Department: Adult Medicine/Pediatrics Exempt
Job Reports To: Chief Clinical Officer
Job Summary: Supervisory position in the care coordinators and unit clerk department. Responsible for the supervision of the Team Lead for care coordination and unit clerks and functions assuring the efficient delivery of services to all clients in an ambulatory, primary-care clinic setting. Acting as a liaison in the coordination of care between the health center, the patients, and outside specialty clinics. Help facilitate and connect the patient to health and social services needed to improve health outcomes. Increase transition of care between Hamilton Health Center and rehabilitation centers.
Essential Duties and Responsibilities:
Supervise activities of the care coordinators and unit clerks
Review weekly and monthly reports and provide to required staff
Participate as a Care Team member to help patients overcome barriers to care such as:
o Lack of Insurance
o Lack of Transportation
o Mental Health
o Drug and Alcohol problems
Serve as liaison in the provision of medical, dental, and specialty referral services
Oversee service coordination that includes case management, client advocacy, referrals, and a framework of action for the patient to achieve specific goals
Document service coordination activities throughout the continuum of care
Meet with outside specialty clinics to coordinate better communication between centers.
Work closely with quality on P4P’s.
Demonstrate and maintain the standards and requirements of the Health Insurance Portability and Accountability ACT (HIPAA). Ensure the protection and security of personal, confidential, and identifiable information in a professional and responsible manner and carry out all measures to prevent from unauthorized disclosures.
Collect data and use it to improve monthly report on specific service activities
Performs miscellaneous job-related duties as assigned
Required Knowledge and Skills:
The candidate must be able to demonstrate excellence in both internal and external customer service. Must have strong written and verbal communication skills and be able to oversee daily functions of the staff. The candidate must have the ability to analyze data, demonstrate resourcefulness and problem-solving skills along with being a team player with strong organizational and communication skills. Must be able to establish and maintain harmonious, productive working relationships with the Center’s management, physicians, clinicians, and outside organizations. Must be able to work effectively and professionally in a fast-paced environment. Important to have knowledge of and ability to work and engage with the uninsured, under-served, and under-represented populations. Must have good computer skills and be a self-starter, demonstrating the ability to complete projects from beginning to end with minimal supervision.
At least two years of experience working with children and families in Public Health, Social Work or related field. Prior experience with care coordination/care management in a medical setting is preferred but not required if other relevant experience can be demonstrated. Accredited College or University degree in Social Work, Public Health, Public Administration, LPN/MA or experience in a similar field preferred.