PA Primary Care Career Center – Find your Passion and PurposePA Primary Care Career Center – Find your Passion and Purpose

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Family Practice & Counseling Network, Philadelphia – Lead Medical Assistant

Family Practice & Counseling Network is seeking a Lead Medical Assistant for our Abbottsford-Falls Health Center.The Lead Medical Assistant is responsible for facilitating patient access, conduct triage via phone and in person, assist with daily appointment scheduling when needed, adjust schedules to ensure continuity of care with responsible provider and timely patient flow as needed, partner with medical assitants to ensure completion of referral request and medication refills in a timely manner. The Lead Medical Assistant will provide the necessary support throughout primary care to uphold the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction

Team members are expected uphold the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction. In addition, staff must support FPCN’s commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.

Essential Duties and Functions

Manage patient flow in primary care, in collaboration with the Clinical Nurse as needed. Partner with NP/MA team to expedite primary care delivery workflow.
Conduct triage via phone and in person; collaborate with Clinical Nurse to triage patients with complex needs.
Assist with daily appointment scheduling as needed.
Adjust schedules to ensure continuity of care with responsible provider and timely patient flow as needed.
Work with MAs to ensure completion of requests for referrals and refills in a timely manner.

Knowledge/Skills/Abilities
At least 10 years of experience working as a Medical Assistant
Experience working within a community based health center preferred
High School Diploma/GED
Current Certification in Commonwealth of PA
Exemplary organizational skills and ability to prioritize
Highly responsible and reliable as well as courteous
Unconditional ability to maintain patient confidentiality
Ability to function as a team member
Computer Competency with Word Processing
Experience working with an Electronic Medical Record system
Exhibit behaviors that align with RHD/FPCN’s organizational values, mission, and beliefs and avoid displaying behaviors that are in opposition to those values
Support FPCN’s commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.
Demonstrate cultural competence/proficiency in interactions with others by treating co-workers, colleagues and those receiving service with respect and fairness at all times.
Ability to build and maintain positive and professional relationships based on respect, trust, and safety.
Ability to create a space for staff and those we serve to feel physically and emotionally safe.
Ability to support individuals on their paths to recovery and healing and resist re-traumatization of staff and patients.
Demonstrate exemplary problem-solving, communication, interpersonal, and conflict resolution skills.
Ability to work effectively as a team member
Highly responsible and reliable as well as courteous
Unconditional ability to maintain patient confidentiality
Exemplary organizational skills and ability to prioritize

Family Practice and Counseling Network, a program of Resources for Human Development, is a network of community health centers providing comprehensive primary care, dental and behavioral health services. The Network consists of four health centers in Philadelphia – Abbottsford-Falls Family Practice & Counseling in the Northwest, the Stephen and Sandra Sheller 11th Street Family Health Services of Drexel University in the North, the Health Annex in the Southwest, and Annex West Health Center in West Philly housed in Action Wellness building (formerly Action AIDS); a convenient care clinic in Philadelphia – QCare; one health center in York, PA.—East Side Health Center. Today the Network serves more than 20,000 patients annually and is an NCQA certified Patient-Centered Medical Home.
The Network’s mission is to provide person-centered, integrated and comprehensive health services to individuals and families across their lifespan. The Network promotes resiliency and well-being among patients, staff and surrounding communities. Network services are targeted to the surrounding communities and the advisory committee that guides services primarily consists of people from the communities served.

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status.



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