Family Practice & Counseling Network is seeking a Center Director for The Health Annex Health Center located in Southwest Philadelphia. As an integral part of team the Center Director oversees, manages the operations of all clinical services & activities at the site, provide overall leadership, operations management of primary care, dental and behavioral health disciplines. The Health Center Director will be expected to uphold the mission of the organization by assuring quality care, staff retention, patient satisfaction and fiscal soundness.
Essential Duties and Functions
1. Develops, leads and facilitates a Center-based Management Team to foster collaboration among services and to continually improve the effectiveness and efficiency of the service delivery, work environment and operations of the Center
2. Ensures compliance with RHD, FPCN, Drexel, and other governmental agencies (i.e., HCFA, OSHA) policies and procedures. Assures that required staff trainings occur and provides for staff personal and professional growth.
3. Assures the provision of competent and culturally sensitive care to patients in a trauma informed and responsive manner.
4. Performs CQI functions such as overseeing patient complaints to ensure that they are addressed and documented.
5. Collaborates with leaders as an equal-thinking partner by implementing new clinical and wellness programs and services based on community need and effectively evaluating them.
6. Supports the business development and growth of the health center through marketing strategies, partnership building, and the preparation and dissemination of promotional and educational materials.
7. Coordinates with facilities to ensure the physical environment is welcoming to patients and meets the workplace needs of the staff. Assures that building and systems are performing optimally and all compliance requirements are up to date.
8. Completes and facilitates daily deposits, including required paperwork and reviews and signs off on all invoices.
9. Communicates a clear vision and aligns strategic priorities in support of delivering an exceptional patient experience.
10. Represents the Center in interactions with regulatory, professional, educational and community groups.
11. Builds harmonious, collaborative partnerships within and outside of the Center to foster collaboration among services and to continually improve the efficiency and effectiveness of service delivery, the work environment, and operations of the Center.
12. Supervises Center staff (Practice Manager, Social Work, Outreach Mind/Body, and other support staff).
13. Works collaboratively with the Controller, Budget Manager, and Director of Operations to ensure that operational systems within the center are optimizing the effectiveness of billing, cash management, and other financial functions. Contributes to development of center-based budget and assumes responsibility for staying within budget limits.
14. Recruits, orients, develops and evaluates practice leaders, and oversees the management and evaluation of staff.
15. Manages performance issues and participate in feedback with direct reports, including performance evaluations, discipline and commendations. Provides support to managers for staff issues, job responsibilities, etc.
16. Acts as the voice of FPCN at the site level to ensure good communication and messaging and that information is disseminated throughout the site.
(Evidenced-based guidelines, policies, procedures, signage, posted materials, on hold messages, health monitor, etc.)
17. Provides administrative direction and coordination of current and long-range policies, procedures and programs affecting the center.
18. Responsible for coordinating and facilitating site-level Community Advisory Committees.
1. Bachelor’s Degree in Public Health, Social Work, Healthcare or Business Administration, or related field
2. Master’s Degree preferred
3. At least 3 years of administrative experience in health care setting required
4. Work with vulnerable populations preferred
5. Excellent interpersonal and time management skills
6. Ability to exercise a high degree of initiative, judgment and discretion
7. Excellent oral and written communication skills
8. Strong negotiation and collaboration skills
9. Proficiency in computer skills, Microsoft Office, and databases with willingness to learn all computer systems.
10. Unconditional ability to maintain HIPAA regulations
11. Demonstrates cultural competency among persons from various ethnic and social backgrounds
12. Professionalism, responsible, courteous and reliable
13. Team Player
14. Exhibit behaviors that align with RHD/FPCN’s organizational values, mission, and beliefs and avoid displaying behaviors that are in opposition to those values
15. Support FPCN’s commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.
16. Demonstrate cultural competence/proficiency in interactions with others by treating co-workers, colleagues and those receiving service with respect and fairness at all times.
17. Ability to build and maintain positive and professional relationships based on respect, trust, and safety.
Family Practice and Counseling Network, a program of Resources for Human Development, is a network of community health centers providing comprehensive primary care, dental and behavioral health services. The Network consists of three comprehensive health centers in Philadelphia – Abbottsford-Falls Family Practice & Counseling in the Northwest, the Stephen and Sandra Sheller 11th Street Family Health Services of Drexel University in the North, and the Health Annex in the Southwest; a convenient care clinic in Philadelphia – QCare; one health center in York, PA.—East Side Health Center; and a Philadelphia site focused on behavioral health services to children and their families– Rochelle Center for Children’s Clinical Services. Today the Network serves more than 20,000 patients annually and is an NCQA certified Patient-Centered Medical Home.
The Network’s mission is: to provide quality, comprehensive health services to all the people we serve, with special attention to residents of public housing communities and vulnerable people. The Network employs a nurse-managed health center model to deliver caring, quality primary health care, behavioral health services, dental care, and prevention programs that integrate services in treating the whole patient. Network services are targeted to residents of public housing and the surrounding communities, and the advisory committee that guides services primarily consists of people from the communities served.
Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.