Berks Community Health Center (BCHC) has a dynamic career opportunity for a Clinical Practice Manager. BCHC is located in downtown Reading, where it is our mission is to provide exceptional patient-centered primary and preventive healthcare for residents of Berks County, regardless of economic status. The patients we serve range in age from newborns to the elderly and include well children, adolescents, young adults and seniors as well as those with developmental and chronic health conditions.
The Clinical Manager is a registered professional nurse who supports the Chief Operating Officer in overall operations of the clinical area. He/she is able to demonstrate critical thinking skills, creativity, and has the knowledge to manage resources to achieve quality performance, patient satisfaction and positive employee relations in alignment with BCHC mission, vision, values and policies. The Clinical Manager is skilled in coaching, mentoring, and leading a professional and technical team in the delivery of services to our patient population. The Clinical Manager assures quality of care is delivered to our patients and demonstrates effective stewardship of scarce resources. He/she is supportive of change activities and works to ensure implementation of change occurs. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
Specific Responsibilities Include but are not limited to:
Leads a staff of 20+ employees through positive example; demonstrates a working knowledge of performance expectations for all employees on the unit;
Leads the employees in a manner which develops the employee to their optimal level of performance;
Mentors and coaches medical assistant, nursing and medical interpreter staff on a continual basis in order to assure competency in care delivery. Develops staff preceptors and mentors;
Effectively manages conflict and is able to reach a common goal and resolve conflicts;
Creates a work environment that addresses the physical and emotional needs of the staff;
Maintains a customer oriented leadership style. Remembers that patients are the reason for our business;
Holds self and staff accountable for delivery of care and resulting patient outcomes;
Assures diversity of staff is positively fostered in the work environment. Actively involves all groups in shared decision-making where appropriate;
Monitors performance of the staff and takes corrective action for improvement as appropriate.
Uses independent judgment to make recommendations to COO regarding:
Applicant selection for interview and input into the hiring process after actively participating in the interview process;
Progressive disciplinary action for work infractions, performance deficiencies and conduct violations by exercising supervisory authority;
Periodic evaluations of supervised employees;
The assignment of employees to particular duties or activities or to authorize and assign overtime to employees where appropriate;
The adjustment/resolution of complaints, concerns, and problems of supervised employees regarding work assignments, hours of work overtime scheduling, and other work-related matters;
Fosters patient, family, staff, and physician satisfaction. Understands the impact of dissatisfaction on the business goals of the unit;
Appropriately integrates technology into the day-to-day care of the patient and leverages technology to improve patient care outcomes. Is a role model in the use of Centricity EMR and i2i software to enhance patient care delivery and outcomes;
Assures workplace safety for the employees and demonstrates knowledge of regulatory requirements for workplace safety, i.e., CMS, OSHA, DNV, etc;
Provides leadership in all aspects of patient safety including but not limited to: sentinel event monitoring and reporting, root cause analysis, incident reporting, medication safety policies and procedures;
Supports performance improvement activities through problem identification, assessment, data gathering, change implementation, and evaluation of outcomes; and
Participates and/or provides leadership in BCHC initiatives as assigned including but not limited to: Patient Centered Medical Home, Meaningful Use, Quality Plan & Strategic Plan
Graduate of an accredited RN program. MSN preferred but not required. Prior management experience IS required.
Active Pennsylvania RN Nursing License.
Ambulatory experience (primary care and/or pediatric) HIGHLY PREFERRED.
Experience with Electronic Medical Record system and standard Office software.
Outgoing self-starter who thrives in the fast-paced ambulatory primary care environment.
Motivated and enthusiastic individual with a strong desire to teach and learn from colleagues.
Resilient problem solver who enjoys improving processes and outcomes.
Compassionate patient advocate dedicated to assisting patients overcome barriers they encounter.
Dedicated team member who consistently demonstrates through behavior BCHC core values of: Respect for People, Quality, Integrity, Community Focus.
Respected professional who adheres to the ANA Code of Ethics, the ANA Scope and Standard for Nursing Practice, and the AONE Nurse Executive Competencies.
SALARY: $70,000 to $90,000 per year DOE
Job Type: Full-time
5+ years experience managing 15+ Clinical Staff in ambulatory / outpatient / urgent care experience (primary care and/or pediatrics
Bi-lingual in Spanish would be a huge plus but not required
Required licenses or certifications:
PA State Registered Nurse License Required